FAQs

Who can I contact for enquiries on trading?

Existing customers may reach us through our website secured login Chat, they may choose to call us on + 230 6983426 or drop us an email on [email protected]

Guests/Prospects may reach us through our website Chat, they may choose to call us on + 230 6983426 or drop us an email on [email protected]

What kind of basic trading approaches are there?

There are basically two trading approaches, short term trading and long term trading. Short term trading includes taking a position for 1 day, 1 hour, or a few minutes, while long term trading can stretch from several days to several weeks.

Where can I find more information on the First Notice and Last Trading Day for a particular contract?

There is no first notice day applicable in CFDs. Last trading days varies depending upon contracts and months traded.

Existing clients can reach us through our website www.vibhsfinancials.mu on our live chat service, existing clients can call us on + 230 698 3426 or send an email to [email protected]

Guests may reach us through our website www.vibhsfinancials.mu on our secure live chat service, guests can call us on + 230 698 3426 or send us an email on [email protected]

After receiving a margin call, do I still need to top up my funds if market movement goes in my favor?

If you are on a margin call (means the Net Liquidation Value (NLV) has dipped below the maintenance margin), you are on a square off mode. You have 24 hours to remit funds and bring the margin back to the initial margin level. If the market moves in your favour and NLV moves above the maintenance margin, you are out of the square off mode. However, your entire or part position may be squared off if your NLV further dips to 30% of Initial Margin within 24 hours. In that case 24 hours remittance time is not applicable.

What are the main risks involved with trading spot and CFDs?

Transactions in leveraged commodities and CFDs carry a certain degree of risk. Due to them being highly leveraged, a relatively small market movement will have a proportionally larger impact on the funds you have deposited or will have to deposit. This may work well for you as well as against you. In addition, certain reducing orders or strategies such as the placing of stop loss orders or stop limit orders may not be effective because market conditions may make it difficult to execute such orders. For e.g. high volatility or low liquidity

Are my funds safe with VIBHS Financials Ltd?

Yes, your funds are safe with VIBHS Financials. All customer funds are segregated from the company's account and maintained in a Segregated Client Account.

What are the operating hours of VIBHS Financials Ltd?

VIBHS Financials Ltd office operates from 24 hrs Monday to Friday. However they may reach for any help 24X7 (Monday to Friday).

Online Chat: Click here

Existing customers may reach us through our website secured login Chat, they may chose to call us on + 230 6983426 or drop us an email on [email protected]

Guests/Prospects may reach us through our website Chat, they may choose to call us on + 230 6983426 or drop us an email on [email protected]

Where can I find more information on the First Notice and Last Trading Day for a particular contract?

There is no first notice day applicable in CFDs and Spots, last trading days varies depending upon contracts and months traded.

Existing clients can reach us through our website www.vibhsfinancial.mu on our live chat service, existing clients can call us on + 230 698 3426 or send an email to [email protected]

Guests may reach us through our website www.vibhsfinancial.co.uk on our secure live chat service, guests can call us on + 230 698 3426 or send us an email on [email protected]

How do I open an account?

To open an account simply click on the Live account tab or the demo account tab on the home page. This will take you through to a new page with a sign up form where you'll need to enter your personal details as well as attach your proof of ID (Passport, Identity Card, Driving Licenses), proof of addresses (Utility Bill – Less than 3 months Old) and Bank statements (Less than 3 months Old). Once your details have been verified, you'll be able to deposit funds and start trading.

What are the main risks involved in trading CFDs with VIBHS Financials Ltd?

Transactions in leveraged commodities and CFDs carry a certain degree of risk. Due to thembeing highly leveraged, a relatively small market movement will have a proportionally larger impact on the funds you have deposited or will have to deposit. This may work well for you as well as against you. In addition, certain-reducing orders or strategies such as the placing of stop loss orders or stop limit orders may not be effective because market conditions may make it difficult to execute such orders. For e.g. high volatility, low liquidity etc...

What are the main risks involved in trading CFDs

High Leverage/Gearing

Volatility

Global Socio, political and economic developments

24 hrs market

Liquidation Risk

Account Opening

What is the trading limit?

The trading limit depends on the amount of capital deposited and Initial Margin applicable. Please refer the link for margin. If your account has a credit balance of USD 9900 and the Initial Margin requirement for a particular contract is USD 1000. You would be able to trade 9 lots of the contract (Total fund divided by initial margin). You will not be able to trade the 10th lot because there is shortage of USD 100.

How long does it take to process the account opening?

The normal processing time is 1 business days, upon the receipt of all necessary documents and duly filled and Application (Account Opening) Form.

What are the additional requirements for non face-to-face account opening and verification?

Same as above.

Why do you require my bank account or bank statement?

To avoid third party transaction and for deposit, transfer, withdrawal of funds.

What are the account opening requirements?

You need to be above 18 years of age (individual/Joint Account). For documents please visit our website Open Live Account.

Individual Account/Joint Account

Required Documents for opening an account:

  1. Proof of Identity
    • Passport
    • Driving License
    • National ID
    • Other IDs issued by Govt Agency
  2. Proof of Address
    • Utility/ Telephone Bill
    • Credit Card/ Bank Statement
    • Tenancy Contract
  3. Bank Account Proof
    • Passbook
    • Bank Statement
    • Cancelled Cheque Leaf
    • Bank Reference

Note:

  1. Submit one document from each options, address proof and bank document should not be more than 3 months old.
  2. Identity proof / Address Proof - should bear True Copies and be certified by employees of VIBHS Group, introducing brokers/white label partners, a lawyer, notary, actuary, chartered accountant, director/secretary of a regulated financials institution and senior civil servant. The document should bear name, address, position and contact details (e.g. telephone, email id) of the certifier.
  3. Prospects filling online form should attach the scanned copy of the documents.

VIBHS Financials Ltd

The Cubicle, Suite 110,

35-37, Royal Road,

Phoenix,

Republic of Mauritius.

Corporate Account

  1. Certificate of incorporation / registration.
  2. Valid Trade license.
  3. Memorandum & Article of Association/Partnership Deed/Trust Deed.
  4. Copy of Register of Directors, Shareholders and Company Secretary/Partners/Trustees/Members.
  5. If there are corporate entities as shareholders, declaration needed that beneficial owners have gone through KYC.
  6. Registered and Correspondence address proof (Certified true copy as explained above in point no 2) of the Company/Partnership Firm/Trusts/LP/LLP/LLC.
  7. Board Resolution.
  8. List of Authorized Signatories and Authorized Traders as per board resolution.
  9. Photo/Identity Proof (as mentioned above) of Shareholders/Partners/Trustees/Members, Directors, Signatories & Authorized Traders.
  10. Bank Statement for Account Proof (not more than three months old).
  11. Share Holding Pattern.
  12. Latest Balance sheet copy or latest audited financials except newly incorporated Company / Partnership / Trusts / LP / LLP / LLC. Click here.

Detail

Account Statement

Where can I view my daily account statement?

Clients can login to their trading system (MT4) and view their trades and statements online. Customers may reach us through our website secured login Chat, they may choose to call us on + 230 6983426 or drop us an email on [email protected].

Topup and Withdrawal

How long does VIBHS Financials Ltd take to process withdrawals?

Withdrawal takes a minimum of 3 - 5 business days to process.

Business days to process the withdrawal are Monday through Friday except during bank holidays or days when bank is closed. We accept withdrawal requests from 6.00 am to 11.00 am (GMT). Any withdrawal request received after this time will count towards the next working day.

Can I use other currencies to top-up my account?

You can use following currencies for funds transfer,

USD, GBP, EURO and AED

Conversion rate would be applicable.

How do I top-up my VIBHS Financials Account? Trading, Deposit, fund my account, Bank: Standard Bank?

We accept funds in following currency, USD, EURO, GBP. You may top-up your account via one of the following means:

  1. Remittance
    • Client can remit fund online to VIBHS Bank Account and send us the remittance slip either through email [email protected] or else can login to our website and upload the remittance details.
  2. Telegraphic Transfer (TT)
    • TT the funds to VIBHS FinancialsLtd in and send the TT slip as explained above.

How do I make a withdrawal?

You may request withdrawal by sending an email to [email protected] addressed to our accounts department. You may also login to our website for withdrawal of fund.

Update of personal particulars

How can I update my particulars (e.g. contact number, employment details, etc)?

You may contact our compliance department via email [email protected]. You may also login to our website and update your particulars.

General

How do we calculate profit and loss?

As in all trading activities, buying low and selling high earns you profits. Short selling is also an alternative when you have a bearish view of the market. The basic formula (excluding commission) for calculating profits and loss is as follows:

Profit / Loss = (Selling Price- Buying price) X contract size

What is long and short position?

Buying a contract is called taking a long position. Selling a contract is referred to as taking a short position. A long position profits when the price of the position goes up, and a short position profits when the price goes down.

What are futures trading and how different is it from share margin financing?

VIBHS Financials Ltd does not offer futures trading and share financing.

Can I appoint someone to trade on my behalf?

Yes, you may wish to appoint a discretionary trader through Trade Authorisation / Power of Attorney (POA) Form to Trade Authorisation /Limited Power of Attorney (LPOA) Form. You and the appointed party are required to sign the Trade Authorisation/ Power of Attorney Form. In the event that you wish to revoke your mandate, you can send us a letter of mandate revocation.

What can the Currency CFDs do for you?

The currency market is the world's largest, most liquid financial market. Financial institutions, investment managers, corporations, and individual investors trade currency CFDs to manage risks and capture potential opportunities associated with currency rate fluctuations.

What is a Currency Futures contract?

VIBHS Financials Ltd does not facilitate trading in Currency Futures but on CFDs. A currency CFD contract is a forward currency contract based on the underlying currency against the USD or some other currency. They are traded for close to 24 hours a day.

What should I do to place my orders?

You may trade electronically via one of our online trading platforms or call our 24-hour Dealing desks. You may also choose to place order through secured login Dealing Desk Chat.

How can trading in CFDs benefit me?

By trading CFDs, you can easily participate in the various equity markets without having to trade individual cash stocks. You may buy or sell first to initiate a position, depending on market conditions and on whether your view of the overall market sentiment is bullish or bearish.

What can the CFDs do for you?

CFDs are highly flexible risk management tools because of their liquidity, small bid-ask spreads, low transaction costs, ease of adjusting position and ability to move funds quickly into and out of an investment. They also serve as short-term substitutes for positions in the underlying stock markets.With Stock Index CFDs, you can eliminate, acquire or adjust exposure to overall stock market fluctuations in a cost-effective manner.

What is a Stock Index Futures contract?

VIBHS Financials Ltd does not facilitate trading in Stock Index Futures. CFDs are settled in cash because it is impractical to physically deliver the underlying index at expiration.

What is a future contract?

Futures Contracts: VIBHS Financials Ltd does not facilitate/offer trading in futures contracts. An exchange traded forward contracts are futures contract and they are highly standardized. Time, place, quality, quantity, expiration, settlement and delivery of contracts are predefined and standardized.

What is a forward contract?

Forward Contract: is a non-standardized or customized or flexible derivative contract between two parties to buy or to sell an asset at a future time at a price agreed upon today. Non-standardization makes a forward contract flexible and customizable between the two parties. This customization is usually possible in case of bilateral trades between two parties but when the same contract is offered to a large number of potential traders, some amount of standardization is required.

How do I place orders?

All orders can be placed online through E-trading platforms, over secured chat and through phone.

What is a derivative contract?

Derivatives: Derivatives are financial contracts that derive its value from the underlying assets called forward, futures, options, swaps, caps, floors, CDS (Credit Default Swaps).

What is Currency or FX or Forex or Foreign Exchange?

Currency /FX/ Forex/Foreign Exchange: The present mechanism of currency has gone through thousands of years trading, valuation of goods & services and payment evolution process. It started with barter system where goods and services were exchanged for each other. The inherent problems of the barter system required development of a common medium of exchange that can determine value of goods and services. This led to innovation of money, gold and silver coins were used and further innovation led to present system of paper currency. When money was branded by respective central banks it is called currency. In cross border trade (foreign trade) there was need to value one currency with other. This relative valuation of two currencies is called foreign exchange or forex (FX). Foreign exchange rate is represented through the two currencies in reference e.g. GBP/USD, EUR/USD.

What is Futures trading?

VIBHS Financials Ltd does not offer futures trading, however we facilitate trading in CFDs. A CFD (Contract for Difference) contract, is a forward contract, a legally binding contract that obligates the two parties involved to trade, a particular amount/quantity (known as lot size) of the underlying asset at a predetermined price (contracted/traded price) to be valued on a predetermined future date referred as expiration date. Expiration date and settlement date may differ. Settlement date follows the expiration date usually by fixed number of business day(s). Lot size, Expiration and Settlement date may differ from system to system (market to market). CFD contracts are usually cash settled that does not result in delivery of the long/short underlying asset. If a seller does not prematurely close out the position, he or she may assume the risk that the value of the underlying asset will be cheaper some time before the expiration date. CFDs are OTC in nature.

Commodities

What are commodities?

The most popular physical commodities contracts can be broken down into several broad categories: Metals (Precious: Gold, Silver, Platinum, Palladium; and Industrial Copper, Aluminum, Zinc, Tin and Lead), Energy (Brent Crude oil, West Texas Crude oil and Natural Gas),Agro (Grains: Wheat, Corn, Rice; Oil & Oil Seeds: Soy, Crude Palm, Cotton, Sunflower, Mustard/Rape Seed; Plantation: Rubber,Live Stock, Orange Juice etc.). Commodities are not paper assets, and in general, are produced and consumed at a price based on the forces of supply and demand.

When do I incur or earn interest?

You earn interest if you are short Gold (long USD) while you incur interest If you are long Gold (short USD). The scenarios above depend on the current Spot Gold interest rates.

How is the interest on Gold/Silver contracts calculated?

Interest is calculated based on the prevailing interest rate of Spot Gold/ Silver in the market and the daily settlement price of your Spot Gold/Silver overnight position.

What are the Gold/Silver contracts offered by VIBHS Financials Ltd?

We offer Spot Gold and Spot Silver including forward CFDs. For details please click here.

How is the physical commodity delivery made on the Exchanges?

VIBHS Financials products are cash settled, we do not facilitate delivery.

What are the commodity products offered by VIBHS Financials Ltd?

VIBHS FinancialsLtd offers commodity products in three main categories:

How are commodities traded?

Commodity trading involves undertaking an agreement to buy or sell a specified amount of a commodity at a fixed price and date. By doing this, sellers can lock in a price for their products while buyers can avoid the risks of price fluctuations of the products.

In all futures markets, trading decisions are made in two ways - fundamental or technical, although many traders use a combination of both.

What is a commodity future?

We do not offer commodity futures trading but we do offer commodity CFDs. A commodity CFD contract represents an agreement to buy or sell a specific type and grade of commodity at a specific time in the future at a specified price. In reality, commodity CFDs never lead to the delivery of an actual product, because the contract positions are typically closed out before the delivery date and settlement happens in Cash.

Currency

What is the rollover of position?

Most spot Currency trades are valued 2 business days later with the exception of USD/CAD, which is valued 1 business day later. This means that if you bought GBP 100 000 against the USD at 2.0300, you will have to deliver USD 203000 2 business days later.

In leveraged trading, there is no such delivery on the value dates. All outstanding positions that have crossed the current trade date would be rolled over to the next spot value date. This would be done every day until the positions are closed.

What is Currency margin account?

A Currency margin account with VIBHS Financials Ltd allows you to trade spot and CFD/Currency on a margin basis. By nature of leveraging, you may trade both spot and CFD/Currency with contract values much larger than your capital outlay. The margin required in Currency is to cover the price risk of the portfolio for a specified period.

What is margin deposit?

Margin deposit allows participation in trading by having a deposit that is only a small portion of the value of the contract in their account.

What does mark-to-market mean?

Currency and CFDs markets are extremely dynamic and the price quotes of various instruments keep changing rapidly. It is therefore imperative to measure the value of open trades consistently. Mark to market is measure of the fair value of open trades (outstanding positions in the market) that can change over time. Mark to market aims to provide current value of such trades. The process of mark to market is the risk the management exercise and thus measures the risk associated with the trades and outstanding positions.

Also relevant in VIBHS Financials trading system is Initial Margin and Maintenance Margin. To initiate a position, client needs to deposit money equivalent to Initial Margin requirement and to maintain the position he should not allow the Net Liquidation Value to fall below the maintenance margin. Once the margin dips below the maintenance margin, he should bring the margin back to the initial margin level.

What happens when there is a margin call?

You can either:

Most traders / investors place their deposit sufficiently higher than the required margin to provide buffer against abnormal market movements and also to prevent frequent margin calls.

Can my margin deposit be in any other currencies?

We accept funds in following currency, USD, EURO, GBP. If you wish to top-up/deposit your account with currencies other than USD, prevailing conversion rates would be applicable.

How will currency conversion be done?

Currency conversion will be at the prevailing rate of exchange as quoted by the banks.

What is Currency trading?

Currency trading refers to the exchange of one currency against another with the aim of profiting from the fluctuations in the exchange rate. Currency trading is primarily carried out by buying or selling to initiate a trade.

How do I calculate Profit & Loss? - An Example

Profit is made by buying low and selling high. If you are bearish, short selling is possible in the Currency market. The formula is as follows (excluding commission and daily swap adjustments):
Profit (Loss) = (Selling Price- Buying Price) x Contract Size.
Example 1
Bought 3 contracts of USD/JPY at 116.00
(I.e. bought USD300, 000 against JPY at the price of JPY116.00 per USD)
Sold 3 contracts of USD/JPY at 117.00
(I.e. sold USD300, 000 against JPY at the price of JPY117.00 per USD)
Profit (Loss) = (Selling Price- Buying Price) x Contract Size
= (117.00-116.00) x 300000
= JPY 300000
Therefore a profit of JPY300 000 is made.
Example 2
Sold 5 contracts of GBP/USD at 2.0300
(I.e. sold GBP 500000 against USD at the price of USD2.0300 per GBP)
Bought 5 contracts of GBP/USD at 2.0250
(I.e. bought GBP 500000 against USD at the price of USD2.0250 per GBP)
Profit (Loss) = (Selling Price- Buying Price) x Contract Size
= (2.0300-2.0250) x 500000
= USD2, 500

What is swap?

In Forex trading, this refers to the interest differential between 2 currencies.

How are swap point adjustments carried out?

Different currencies carry different interest yields. When you are holding a position, you have bought (long) one currency and sold (short) another currency simultaneously. If you carry your position overnight, you will be receiving interest on the currency you bought (long) and paying interest on the currency you sold (short). The daily swap point adjustment reflects the interest differential of the two currencies you hold.
Example
You bought (long) NZD 100,000 and sold (short) JPY 100000 at an exchange rate of 89.00.
Assuming that the NZD interest rate is 8% and the JPY interest rate is 0.5%, you would be receiving 8% for your NZD and paying 0.5% for your JPY. This results in a net interest (swap point) gain if you carry your position into the next day.
Based on the assumption on interest rate differential above, the net interest swap gain calculation is as shown below
Spot rate x ( NZD interest rate receivable - JPY interest rate payable ) / 360
Contracted exchange rate= 89.00
NZD interest rate receivable= 8%
JPY interest rate payable= 0.5%
The net interest swap point gain is: 89.00 x (8% - 0.5%) / 360 = .018542
Net interest receivable (payable) is calculated by: Swap point x Contract size.
Thus, you would receive: .018542 x 100000 = JPY 1854.2 for carrying the long NZD/JPY positioning into the next day.
This is also known as positive carry.

Call In

How do I know my Net Position?

You may login to your trading system (MT4, VertexFX) to the net outstanding position.Else, Existing customers may reach us through our website secured login Chat, they may choose to call us on + 230 6983426or drop us an email on [email protected]

Will I receive confirmation for my trades executed?

You will receive your daily, monthly and quarterly statements via email or hardcopy. The daily statements reflect the previous day's trades, open positions and your account balances marked to the previous market close. Your trading activities and commissions are summarized in the monthly and quarterly statements. No daily statements will be sent to dormant accounts.

How can I confirm that the orders I placed are done?

Existing customers may reach us through our website secured login Chat, they may choose to call us on + 230 6983426(dealing desk).

How do I place a trade via phone call?

Existing Customers may reach us through on + 230 6983426 to place order over phone.

Margin call

Who do I contact for details of VIBHS Financials Ltd margin call policy?

For details of VIBHS Financials Ltd margin call policy, you may contact us by one of the following ways:
Telephone: (230) 698 3426
Email: [email protected]

If I have an outstanding margin call, can I still trade?

Yes you can trade to reduce position/liquidate, however you are not allowed to add new position.

What will happen if I do nothing to my margin call?

When on margin call client has 24 hours to remit funds; however if the Net Liquidation Value hits 30% of the initial margin VIBHS FinancialsLtd reserves the right to square-off/liquidate the trades and therefore 24 hours waiting would not be applicable. Please refer our trading guide

By when do I need to top-up for my margin call?

Under normal market conditions, you may have 24 hours to top-up your account when on Margin Call. However, if the Net Liquidation Value hits 30% of the initial margin VIBHS Financials Ltd reserves the right to square-off/liquidate the trades and therefore 24 hours waiting would not be applicable. Please refer our trading guide.

When will I have a margin call and how much do I need to top up into my account?

Margin Call will be initiated when the total net equity (cash + unrealized Profit and Loss) falls below the maintenance margin. Your open positions are marked-to-market in live market scenario. At most times, the Initial Margin (IM) is sufficient to buffer some losses. However, when your losses deplete your equity below the Maintenance Margin (MM) requirement, you will then receive a margin call, which requires you to top up your equity to the Initial Margin level.
Please refer link for our trading guide and also for margin requirements.

What are margins?

Margins are likened to a performance bond - a good faith deposit - to ensure the ability of market participants to honor their financial commitments and cover any obligations which may arise out of the trading activities.

Error Trades

How can I verify if the execution price the Dealer placed for me is correct or wrong?

You may write us an email at [email protected]

How can I verify if the trades shown in my account are done by me?

Online Trades - Trade log can check the trades and the User Id through which the trade has been executed. All trades executed through your login are binding upon you, since the password is respective customer's responsibility.
Over phone - We have the call recording facility. If trades have been executed over the phone, call recordings will verify the trades. Any trade related doubt or verification has to be done within 48 hours of trade. You may write us an email at [email protected]

Type of orders

What are the different types of orders?

Listed below are the different types of orders:
Day orders:
Day orders are valid until that day's New York market close or London market close if it is a New York holiday.
Good Till Cancel (GTC)orders: GTC orders are orders that are valid until the orders are filled or until they are cancelled by you.
Market orders: Market orders are to be transacted at the prevailing price in the market. To do a Forex market order, you have to call our dealer to give you a FIRM or DEALING quote.
Prices are quoted in the sequence of Bid vs. Offer. Firm quote will hold only for a short while. Once a firm quote is quoted, you have to decide to buy (at the offer price), sell (at the bid price) or do nothing before the dealer invalidates the quote.
For Futures orders, please note that you may be put on the line while the dealers get your transacted price.
Limit orders: Limit orders are price-specific orders that are placed away from the current market price. It gives you more control over the execution price. The price of a limit-buy order is lower than the current market price, and may be filled at the limit price or higher.
Stop orders: Stop orders are orders that become market orders when the market reaches a designated price. The price of a buy stop order is lower than the current market price, and may be filled at the specified stop price or higher. The price of a sell stop order is higher than the current market price, and may be filled at the specified stop price or lower.
One Cancel the Other (OCO) order: An OCO order is an order which allows you to place a Limit Order and a Stop Order at the same time. When one order is done the other order is automatically cancelled. For example, if the limit order is filled, the stop order is automatically cancelled, and vice-versa.

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